Privacy policy

Last updated: August 28, 2025

Dan’s Carpet Repairs (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you contact us, request a quote, or use our services.

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Information We Collect

We may collect the following types of information when you contact us or use our services:

• Contact details (name, phone number, email address, suburb/postcode).

• Service details (type of carpet repair or restretching work required, property address).

• Communication information (messages, photos, or details you provide when requesting a quote).

We do not collect unnecessary personal data and will only ask for what’s required to provide our services.

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How We Use Your Information

We use your information for the following purposes:

• To provide quotes and schedule carpet repair or restretching services.

• To contact you about your booking or respond to enquiries.

• To send invoices, receipts, or other necessary documentation.

• To improve our services and customer experience.

• To comply with legal and regulatory obligations.

We will never sell or trade your personal information.

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Sharing Your Information

We may share your information only in the following cases:

• With trusted service providers (e.g., booking or payment platforms like Shopify or ServiceM8) to help deliver our services.

• When required by law or to protect our legal rights.

We do not share your information with marketing companies or unrelated third parties.

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Data Security & Retention

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
We keep your personal information only as long as necessary to provide our services or as required by law.

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Your Rights

You may:

• Request access to the personal information we hold about you.

• Ask us to correct or delete your information.

• Opt out of receiving promotional messages at any time.

To exercise your rights, contact us using the details below.

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Cookies & Website

Our website may use cookies (small text files stored on your device) to improve browsing and understand website traffic. You can disable cookies in your browser settings, though some site features may not work correctly.

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Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 info@danscarpetrepairs.com.au
📞 0434 104 356